Simulating Disruption: A Health System Gets Ready for New Competition

For health systems, figuring out how to keep pace with new, digitally-focused competitors can be daunting.  Jean Ahn, Senior Vice President and Chief Strategy Officer for Baystate Health and Robert Bacon, Vice Chair of Baystate Health’s Board of Trustees and President of Elm Electrical in Westfield, Mass., joined the New Ideas podcast to discuss how a recent simulation exercise spurred novel thinking on the challenges ahead.